Happy New Year to all. I thought I would dash off a quick note to let you all know that I haven’t stopped writing articles, but it was a busy end of year and I just couldn’t find the time. Given all the food for thought out there now, I promise to do better. There’s several things that have flashed into my mind as potential topics to write about:
What’s up with the Navy’s new number, 355? I wish them luck in selling that one…mostly because it’s in direct violation of Crenshaw Rule of Primes, which states that any number sent to Congress must be a prime number in order to give the “illusion of analysis”. Numbers ending with even numbers or zero?…..not satisfying or credible. Now 353????? That’s a number!!! See…. you, too, think a 353 ship Navy is far more achievable that a 355????? Too many fives….
The Navy’s newest and costliest and most technologically advanced ship had to be towed while in the Panama Canal? Nahhhhh. Can’t be. This must be an example of the “Fake News” craze. Come to think of it, I think I read about that in The Onion, my go-to source for factual information. Seriously, I can’t
help but think about my days in the Pentagon when we decided to save some money by piggybacking our EP-3 aircraft replacement program on an Army aircraft program (I can’t remember the name) to save some money. Turns out the Army put so much stuff on the airplane it was too heavy to fly and they had to move to another airframe…..zeroing out any savings we might have achieved. We used to laugh about it and say the Army forgot to put in one KPP (Key Performance Parameter), the ability to fly!! So I guess in the case of the DDG-1000, we forgot to include a KPP which required it to steam around unaided. Oh well……..
Or how about this one? President Elect Trump bypassed the entire acquisition bureaucracy to personally negotiate for new POTUS jet and convened what must have been a JROC of ONE and decided Super Hornets might be a better way to go…..not JSF. So much for DoD 5000. I wonder if the new Super Hornets will have gold leaf relief tubes? maybe marble cockpit deck? We all know that the Congress was not happy with the procurement hierarchy in OSD, but I’m not sure this is what they had in mind. To be sure, the process is complicated but in the interest of learning, here’s the process in a nutshell.
Hmmmm…seems simple enough….
No daily intelligence briefing? What about the hundreds, if not thousands of analysts, spies, prognosticators, and intel pogues that labor so hard on “the Book”? And despite their numbers, the product isn’t always as accurate as we might hope…WMD in Iraq? Where did ISIS come from? I think there are just too many folks in the intel world these days, so this might be an opportunity for a intel force structure review….oppps, I forgot that it’s impossible to “follow the money” in the intel world and so we will never know how big that Empire really is. As my granddaughter used to say when she was three, “I can’t know that.” I’m thinking that if enough people are writing enough stuff, they will probably write just about anything. I believe that in the Pentagon every possible combination of numbers and letters have been put on enough Power Point slides that there are no new ones to be made. (See my Powerpoint thoughts) So I think one could infer that if we had
enough analysists typing on enough keyboards, we could prove the Russians, or the Chinese, or extraterrestrials are hacking into our political process. We just have too many people in intel IMHO.
That WW II message was sent by Admiral Nimitz to Admiral Halsey in support of Admiral Thomas C. Kinkaid, Commander of landing forces seizing the island of Leyte in the Pacific. Admiral Halsey had fallen for the Japanesse ruse, diverting most of his carriers and battleships supporting the invasion to chase the Japanese decoy Northern Force, leaving Admiral Kincaid’s forces in the lurch. Famously, however, when the message was delivered to Halsey, the phrase “the world wonders” was added by mistake. Halsey took it to be an insult, creating bad blood between the two. There are some pretty funny accounts about “Bull” Halsey blowing his top when he read the message. Here is the actual message:
I just returned from the annual American Society of Military Comptrollers (ASMC) Professional Development Institute (PDI) in New Orleans. It was an outstanding opportunity to learn about the state of the art in the DoD budget and accounting. Well done to Executive Director Al Runnels and his staff!!! This year I reckon there was north of 2000 folks from throughout the DoD Financial Management profession….Army, Air Force, Office of the Secretary of Defense, Defense Agencies and even the US Coast Guard. Leadership and rank-and-file throughout DoD, from the Honorable Mike McCord, the Undersecretary of Defense (Comptroller) on down, gathered to consult, confer and otherwise hobnob with their fellow budget wizards. In fact, I dare say that most of the senior Financial Management leadership from the services and defense agencies was there. There was only one thing missing: the Navy.
Yep, that’s right. The Navy chose not to participate. Given that every other service, defense agency, and the OSD staff decided it was important to send their people, I can only assume that either the Navy thought that its people (personnel in DoD speak) didn’t need the training offered at the PDI or that despite the need for training, barring their attendance was the safer or smarter move. So the Navy and USMC financial managers sat on the sidelines while the remainder of their counterparts in DoD heard for Mr. McCord; the Honorable Jamie Morin, Director of CAPE; Mark Reger, the Deputy Comptroller of the United States and numerous other senior officials. They attended required FM certification training, attended workshops, participated in a whole day of service-specific training and conducted community service projects. In the interest of accuracy, there were a handful of Navy folks there, but only if they were actually presenting a workshop or receiving a national-level award.
Why did the Navy choose not to participate? Well, it is true that in recent years “conventions” and other large-scale events have come under scrutiny because of some very bad decisions made by some not-so-good leaders. But checks and balances were put into place to ensure legitimacy and need before approving such meetings. All organizations in DoD went through the same process of evaluation. The PDI was not given “blanket approval” by DoD and thus the leadership in each organization had to make the call on whether or not to send its people to this valuable training. Obviously, Navy leadership uniquely decided this PDI was not in accordance with applicable rules and regulations and thus elected not to send its people. Now those of you who are not familiar with the world of financial management might wonder why a PDI is needed. Here’s the scoop:
Most DoD financial managers are required to receive about 40 hours of continuing professional education annually. Those who have achieved the coveted Certified Defense Financial Manager (your humble author among them) are required to take 40 hours annually to retain their certification. In addition, the DoD recently introduced a financial certification program aimed at increasing the professionalism of the FM workforce. It’s a tiered program with each level requiring specific courses delivered by qualified personnel. Once a certain level of qualification is reached, there is a continuing education requirement similar to those above. The highly specialized training required for the various certification levels is offered at the PDI, along with a variety of accredited courses that count toward annual training requirement. I’m not quite sure how many hours it would be possible to knock out at the PDI, but it’s somewhere in the neighborhood of 20. That’s half the annual requirement!
To make sure people actually attend the training, they are individually scanned in and out of training sessions and only given credit if they attend the entire session. Each day begins at 07:00AM with breakfast and training sessions go on throughout the day until 4:40 PM. Believe me, that’s a long day and I have yet to figure out a way to “beat the system” so I have to sit through the classes all day to get credit. It’s not exactly a cake walk. You can be sure people are actually getting the training.
Enough of that. And now for the gorilla in the room: Yes, it’s in New Orleans, but there’s no escaping the fact that PDI attendees are sequestered (I just had to use that word) for a good nine hours a day….No zooming up and down Bourbon Street, no clowns wandering around, no $26 cupcakes…it’s all business during extended working hours. (This shouldn’t be surprising since it’s basically run by accountants, for accountants). By the way, what’s the difference between an introverted accountant and an extroverted accountant? The extroverted accountant looks at your shoes when he talks to you….Badda-Booom!
So I mentioned earlier that maybe the reason the Navy leaders chose not to send Navy and Marine Corps people to this training is that they don’t need it. Well, you would be wrong if you made that assumption. I attended a session where the current numbers of people certified by service was presented and the Navy was just a sliver in the pie chart while all other services were big, fat pie slices just like your grandmother would serve. So the Navy needs the training above all and they are obviously not getting it elsewhere. In fact, given the workload of Financial Managers these days, it is really hard to find the time to take on-line courses. Oh sure, there are on-line courses….and they are good for filling some portion of the requirement, but no matter what you say, nothing beats real-time, classroom training to allow for substantial interchange between students and instructors. Would you rather have your dentist fulfill his annual professional training staring at the PC at home while drinking a martini or attending a gathering of dental professionals with an opportunity to talk to pioneers of the latest in the dental art and exchange views and techniques with his/her peers? When he/she says “Good thing I saw how to put in this implant on You Tube”, how would you feel?? or how about this: “Oh yeah…..since you have to put in a 10 hour day at the office, just do that training in your spare time”……Right! Here’s an idea: Why not do your training the next time we furlough you? What’s the big deal? We have posted classroom material in all the heads…..do some training while you do your business!!! It’s all about being efficient!” Seriously folks, I do remember aircraft checklists being posted above the urinals and on the backs of the stall doors in the squadron head in order to make use of “spare time”!!!
I know I don’t have the right to criticize and I apparently don’t have all the facts, so I recommend the reader of this tome (It’s longer than I wanted) consider these thoughts to be from an unqualified, uninformed source. And if you were the decision maker, please don’t get all spun up. The decision was yours to make and I respect your decision. I just hope your staff did you the courtesy of making sure you had all the facts before you decided. (You only know what they want you to know.) I am confident that the Navy leadership can give you a much better reason for why they stayed away. That not withstanding, I hope the Navy decides to participate next year so they can be a part of the team. I know I was embarrassed that so few from my beloved Navy were there. And just because the rest of the Services, OSD, Coast Guard, and Defense Agencies took just a little risk and sent their people to PDI, doesn’t mean the Navy had to send its people to PDI(sigh, I can see my Mother saying that right now). Maybe they didn’t have the money to send their people (even though everyone else did). Maybe it wasn’t that important. Maybe there was another budget drill going on. Maybe they elected to spend the money on local training for the hundreds (if not thousands) of Navy FMers around the world. I just don’t know. But this I do know: when next year’s PDI rolls around I sure hope we don’t have to again ask, “Where is TASK FORCE THIRTY FOUR the FM world wonders?”
I couldn’t help but chuckle as I followed the saga of “petroleum products” in the Shaw and Logan Circle areas of DC over the past few days. Those of you who have lived on a Navy ship (especially carriers) know exactly what I mean. Who among us hasn’t turned on the shower and basked in the smell of JP5 (Jet fuel used by Navy aircraft……basically expensive kerosene)? Heck, there was always a hint of kerosene in the water. This is the principal reason that internal parasites are not a problem for Sailors……the hint of kerosene eliminates them. (When I was a young lad growing up in the backwoods of Alabama, the standard remedy for worms was a teaspoon of kerosene. Check out the link) I’m sure there are a variety of other benefits, but I’m too lazy to look them up. Back to the JP5 laced water. We didn’t complain because we were glad to have water. By the way, for you youngsters, there was no such thing as bottled water back then. In the days before the all nuclear carrier fleet, ships were all to frequently put on “water hours” to conserve fresh water. Priority of water usage was First to the boilers, second to food, third to washing airplanes and finally to the crew for showers. The way in which ships made fresh water back then was by distilling fresh water from seawater using the “Flash Evaporators.” Even graduate engineering students had a hard time figuring out how those things worked ( and frequently they didn’t….hence “water hours”). In fact, Chief Engineers would mortgage their souls for an individual who knew how to make the damned things work…They were usually some salty petty officer who had done nothing all his life but coddle and coax fresh water out of the mysterious machines. These guys were the original “Scottie”, capable of performing all sorts of miracles with baling wire and silly putty . We were always told that JP5 was in the water because during flight operations the carrier tended to stay in the same general area seeking the wind, and consequently we would crisscross the wake and suck up all the flotsam, jetsam, sewage, dumped fuel and who knows what else. It was also rumored that salt peter was put in the water (I’ll let you figure out why).
Other related issues also come to mind…Navy Showers. Because water was scarce, one was required to take a Navy shower. Here’s how to take a Navy Shower:
Find shower with hot water
Alternatively find shower with any water
Dampen body with greasy water
Soap up all your parts
If water still available, rinse. Otherwise search for shower with water (preferably hot)
Wipe soapy residue from body with towel
The alternative to a Navy shower was a “Hollywood” shower…..In order to luxuriate in a Hollywood shower, one had to do some prior planning and smuggle a regular shower head onboard. Showers normally had a handheld jobber with a button one pressed to unleash a fine water mist. These didn’t work too well because often there wasn’t enough water pressure to make the blasted things work. Anyway, in order to enjoy a true Hollywood shower, one would remove the standard issue shower head and replace with the regular shower head, and assuming there was water, you could splash away…..At least until the Master at Arms (also know as the XO spies) caught you. On one ship I was on, if the Master at Arms caught you taking a Hollywood shower, you had to carry around a rubber duck until you caught someone else taking a Hollywood….which you could then transfer to the most recent offender. I not too sure that the Navy still polices the showers, so this is probably not a problem now….In fact with unlimited amounts of nuclear power, reverse osmosis water plants and the like, I’m guessing water isn’t that much of a problem any more….
Enough of that. Maybe on another slow news day I’ll write about more quirks of my past Navy life.
Anyway, here’s wishing you all the happiest of Holiday Seasons and a prosperous New Year.
Only in the DoD acquisition world would this sound like a good deal! But before we cast too many arrows at the acquisition community, I must admit the idea is mine. I developed this idea over the course of years of working in the Bizarro World of DoD ship financing. You remember Bizarro? It’s the world where everything is backwards….the name of the bizarro world planet is Htrae (so clever!) and the world is square. As I recall, it was featured occasionally in Superman comics in the 1960’s. One of the mottos in Bizarro World was ” Us do opposite of all earthly things.” Bizarro bonds were a hot item on Htrae because they were “guaranteed to lose money.” So I don’t think it’s a huge stretch to make the analogy here.
As I learned during my time as Chief Resources and Requirements Officer for the Navy, the normal things you learned about economics don’t necessarily hold true when it comes to buying ships. My initial experience was during my first year on the job. We were working on balancing the budget and were about $400 Million off. The staff proposed that we slide the purchase of a ship we were buying for the Army called the LMSR (contrary to popular belief, the Army moves primarily by sea, not air). The price tag was about $400 Million and the staff had determined that we could stand to slide it a year. “Sounds good to me!” I answered, happy at the prospect of putting a bow on the $130 Billion Navy budget and delivering it to OSD just in time for Thanksgiving. By the way, that’s how you make sure that you don’t get rejected right away…..Submit something just prior to a big holiday so no one is around to grade your work. This rule works in a variety of scenarios:
DoD generally drops significant RFPs just before holidays to force contractors to work feverishly at the expense of their families to get the proposal complete by some arbitrary deadline (which generally gets extended anyway).
The Congress always passes bills at the eleventh hour before big holidays, in hopes that the particulars will escape the media. What’s more interesting? The details of the CR passed the day before Thanksgiving or the press conference where the President pardons the turkey? Or maybe the 3 minute spot on the evening news which shows the neighbor’s Christmas lights display of 100,000 watts, synchronized to “All About That Bass.” I vote for the turkey pardon and the light show!!!!!(and sadly, so do most)
Controversial changes to Federal Register seem to always drop the day before a holiday in hopes that no one will notice.
My favorite, RFP’s released with 5 days to respond…(a favorite way to make sure the desired contractor wins)
Anyway, I’m sure you have your own sea story that would make mine look minor. But back to the LMSR caper……
A few days after the decision was made, the staff came back and noted that since we slid the ship a year, it’s going to cost more…..I don’t remember how much, but it was around $100 Million or so. “Really?” I commented. ‘Oh, yes,” came the reply, ” money will cost more the next year, we have shipyard loading issues that we will have to pay for, the cost of steel is going up, blah, blah blah.” So I began to understand that the economics of shipbuilding were different. I formulated The Shipbuilding Entropy Rule: “Nothing ever costs less. NO matter what you do, it will always cost more.” You buy less, they cost more. You cancel the buy, you still have to pay the overhead. You remove capability, it costs more to redo drawings. Its all very counter-intuitive. This became very clear to me during the following year’s budget build when the staff came back and said “We made a mistake. We have to move the LMSR back to the original purchase year.” “Fine,” I replied, “No harm, no foul.” Sensing it wasn’t “Fine“, based on the furtive glances between the staffers (an admiral sees a lot of those looks in the Pentagon) I asked “What’s wrong?” Turns out, if we moved the ship back into the original purchase year, it added another $100 Million to the cost! Whadakknow? We essentially did nothing and paid $200 Million not to do it! That, my friends, is Bizarro accounting!
Anyway I could go on and on about this, but I want to get to the reason I chose the title of this article, One for the Price of Three.
The DDG-1000 (AKA CG(X), Arsenal Ship, Zumwalt Destroyer, DD21, DD(X), etc) was originally intended to have a buy of around 32 ships or so. They became so expensive and the requirements bounced around so much, we began advertising it as a fire support ship vital to the survival of the Marines during amphibious assaults. As such, we only needed about 10-12, just enough to support the number of amphibious ready groups (ARGS) we had at the time. The Marines were happy about that, even though they preferred to have 2 per ARG. I even went over to the Hill with my Marine counterpart extolling the virtues of the DDG-21 as the perfect fire support ship for the Marines. But once the Marines realized that the cost of the ship was so high that it would probably limit the amount of other stuff they could buy, they dropped it like a hot potato…..they would much rather have the 360 V-22’s than 24 DD(X)’s. So in the space of about a month we changed our tune from”vital” to “not so vital.” Now that they are $3 Billion a copy, we are only building 3 of them and I’m not sure there’s a real requirement out there. As my Grandmother said when she got her first taste of champagne in one of those dinky champagne flutes at my son’s baptism, “That’s not enough to wet my whistle.” So it is with DDG-1000 IMHO. The real requirement as far as I can tell is to have something for Bath Iron Works to build ( they will build all three) so they can stay in business in order to address industrial base concerns. Hence the title of the article.
I propose instead of spending $9 Billion for 3 ships we don’t need, why not pay the shipyard to build it, take it apart and then build it again? It keeps them busy. The Navy doesn’t have to shoulder the Operations and Maintenance costs necessary to support a ship class of 3 ships, and we don’t have rustle up the personnel and training facilities which must be specially developed on this one-of-a-kind weapons systems. Heck, we will save money by doing that! Of course, this idea only works on Bizarro World.
That, by the way, is how Bizarro JosBanks works too. You pick out one suit and pay for three!
I always hesitate to comment on such matters, but after reading the article by the Associated Press regarding the relief of 16 Air Force officers involved in some fashion with nuclear weapons I decided I would offer a few thoughts. My nose was already tweeked this morning after watching the “victory” speech by Virginia Senate candidate Mark Warner (as I write this, the race is still not decided, by the way) in which he says something about how the voters of Virginia have spoken and put him in the Senate…well, (very) slightly over half the voters in Virginia thought he was the best candidate…..I would be careful about yakking about mandates and the like with only a few votes more than the other guy. To me the mandate is to be just as diligent about representing the other half of the Virginia voters as he is in representing the half that voted for him. But as soon as he gets back on the Senate floor, he will do what all politicians do…..follow his leader. So it occurred to me that in general, politicians are followers, not leaders. They follow the will of their party, they follow the polls, they follow the money. Very few of them actually lead. Heck, even Speaker Boehner is as much a follower (to desires of tea party interests and the like) as is a leader. And don’t get me wrong, I’m OK with that. They are supposed to be followers, aren’t they?……following the will of the people they represent. They also tend to make lots of mischief when they “lead”.
In the military we expect everyone to be a leader to some extent and as one gets more senior, our expectations of them as a leader grow. I’ve been to a few leadership seminars in my day and I know all the various combinations and permutations of this concept:
A good leader knows how to be a good follower
Lead, follow or get out of the way
The scenery only changes for the lead dog of the pack
Servant leadership….A good leader is a servant to all
It’s good to be the King
All glory is fleeting (One of Gen. Patton’s favorite sayings)*
*( Or if you prefer, Napoleon’s take: Glory is fleeting, but obscurity is forever!)
And as a Three Star in the Pentagon I was always reminded that no matter how high and mighty you think you might be, there’s always someone above you to whose tune you must dance! In the end, everyone works for somebody, don’t they?
Back to the nuke thing. One thing I knew as an Attack Squadron Commanding Officer: The quickest way to be relieved without question was to score anything other than an outstanding on nuke inspections. Consequently, I put my absolute best officers and enlisted personnel in those positions. I assume the same is true in the Air Force, so that the absolute best must be assigned nuclear positions. In that business, there is no room for error. Obviously some house cleaning was needed and the Air Force leadership did what they had to do.
The Navy also frequently makes the news for relieving various leaders for all sorts of reasons. I liked the way a former boss of mine, Admiral Vern Clark, used to answer questions about excessive reliefs of Commanding Officers. He said the Navy sets the bar high for its Commanding Officers, holds them absolutely accountable for not only their own actions, but the actions of all under his/her command, and we make no apologies for that. Amen.
Leadership is about accountability…accountability to your seniors, accountability to those who work for you and those who you work with. All too frequently politicians tend to be accountable to the wrong people or things….big money donors, party leadership, special interest groups, etc. That’s another reason why they don’t necessarily make good leaders. (Yes there are some notable exceptions and I am not suggesting that ALL politicians are not good leaders, but work with me here!)
So I propose that accountability is why we are blessed with so many good leaders in our Armed Forces. So next time you read about someone in the military being held accountable, you should say to yourself, “That’s a good thing.”
But…..problems arise when the “followers” become the leaders….either because of their control of the purse strings or worse, because they fill a void left by leaders more interested in following than leading. Civilian control of our military is one of the fundamental principles of our democracy and I wholly endorse the concept. Nothing distresses me more than when I hear someone from the Hill say that if our military wants it, then it must be good. After all, militaries fight great wars but they are not all that great at making policy. They are only one of the instruments of national power (economic, diplomatic, informational, and military) that the US can bring to bear. All too often they tend to discount the value of other types of power because investments in them take money away from Defense coffers. To be fair here, there is a great deal of writing on the use of other instruments of power in military doctrine, but I submit it is mostly theoretical and when money is at stake, all the rhetoric goes out the window. According to our Constitution, our political masters are the ones to make those judgments. But our military also has an obligation to make sure their best advice is given to the “deciders.” Once they make a decision, the military’s job is to salute smartly and carry out the decisions.
It is a fine line, and I have the greatest respect for those in senior leadership positions who have the moxie to advise what they believe, not what they think their political masters believe. It can cost a career. Look what happened to Army Chief of Staff General Shinseki when he disagreed with Secretary of Defense Rumsfeld on the number of troops required to tame Iraq (in the end the General was right, but never played the “I told you so” card)? He was shown the door to the River Entrance at the Pentagon! Can we ever really succeed in Syria without putting some number of troops on the ground? Will Afghanistan implode if we pull all our troops out? Can we still have the world’s most capable military with sequestration? I admire those who give sincere, apolitical answers to these questions. But then again they are leaders! Beware those who do otherwise.
I attended an evening affair recently with a well respected leader who reminded me that the old maximum “Where you stand, depends on where you sit” was actually memorialized by Rufus Miles of Princeton University back in the 70’s. Anyone who has ever been in a bureaucracy knows exactly what he means. I myself am a slave to Miles Law. And not only when I was lurking around the bureaucracy of the Pentagon, but even afterwards in my second career. It’s not a bad thing, by the way. In fact, if you are to be a loyal member of any organization, you will be dealing with the outcomes of the Miles Law. I recall my first job on the OPNAV staff as the Deputy N81 (Assessments). At various meetings in the Pentagon the inevitable “What are they thinking in the Fleet?”, was heard time and time again. We were sure they just didn’t understand the problems we were dealing with and their solutions seemed untenable. Then I got back to the Fleet, and at just about every meeting I would hear, “What are they thinking in the Pentagon?” And so it goes. The point is ones perspective is always shaped by the environment, business or otherwise. Once I retired from active duty and become a “contractor”, within a matter of a few months I just couldn’t figure out what my former colleagues in the Pentagon could be doing….They should be doing it our way!!!!
So remember when you are in the next meeting where you think your organization has the market cornered on the thinking on some issue, there are others out there just as passionate (and probably just as right) as you are. Where you stand indeed depends on where you sit. Realizing that might make things go a little smoother.
Now for the six maxims related to Miles Law. As you read them, I think you will find that they offer some invaluable insights into how to deal with your superiors and those who work with and for you.
Maxim #2. The responsibility of every manager exceeds his authority, and if he tries to increase his authority to equal his responsibility, he is likely to diminish both. The lesson here is don’t worry too much about matching power with responsibility. It’s the way the system is designed and if you attempt to twiddle with it, you are asking for trouble.
Maxim #3. Managers at any level think they can make better decisions than either their superiors or their subordinates; most managers, therefore seek maximum delegations from their superiors and make minimum delegations to their subordinates. As a leader, you will be pulled in many directions and in order to be effective, you must delegate….the trick is knowing your people and their capabilities so you can delegate the right things to the right people and keep you focus on what you should be focused upon.
Maxim #4: Serving more than one master is neither improper nor unusually difficult if the servant can get a prompt resolution when the masters disagree. Boy can I relate to this one…In the military, we are often “Dual Hatted” or holding down more than one job with more than one boss. In fact, even with one job you can easily find yourself with more than one boss. Keeping #4 in mind will help you in managing the expectations of both (maybe even several) bosses. Communicate early and often with your bosses and make sure they all have the same version of the truth!
Maxim #5. Since managers are usually better talkers than listeners, subordinates need courage and tenacity to make their bosses hear what they do not want to hear. My observations are that managers have a monopoly on talking without listening. Force yourself to listen…you will be surprised at what you hear. This is true no matter the circumstances; whether you are on a cold call with a prospective client, or sitting in a community association meeting. Too much talk, talk, talk…My advice………listen for a change.
Maxim #6: Being two-faced–one face for superiors and one face for subordinates– is not a vice but a virtue for a program manager if he or she presents his or her two faces openly and candidly. I have no idea what this means, but it sure sound profound.
Maxim #7: Dissatisfaction with services tends to rise rapidly when the provider of the services becomes bureaucratically bigger, more remote , and less flexible, even if costs are somewhat lower. Of all the maxims, this is one which is applicable in almost anything when it comes to bureaucracies, or even companies. You have to constantly keep yourself in tune with your clients….refer to Maxim #5….., listening to what they have to say. Be vigilant that your organization is not morphing into the ubiquitous “Self Licking Ice Cream Cone”, existing not for providing services to clients, but for its own pleasure. By the way, by far, my article on Self Licking Ice Cream Cones is and continues to be the number one article people view when visiting my web site.
So there they are…I thought it worth putting to paper because I think they are things that leaders need to be aware of as they go about leading from day-to-day. If nothing else, I’ll bet each and every one of you Govies reading this have experience in all of these (even #6, whatever it means)
If you would like to read the famous paper by Professor Miles, here is a link to a site that will allow you to purchase a copy ($25).
I saw a reprint of an article done by Reuters the other day entitled “Special Report: The Pentagon’s doctored ledgers conceal epic waste” and even though it’s almost a year old, I think it still applies. In just a few days, all the big accounting firms that do business with DoD will be submitting proposals to conduct audits of the the Army, Navy and Air Force Statements of Budgetary Activity (SBA)……that’s a high level balance sheet that has little applicability to the actual management of anything. Experience in auditing the Marine Corps proved that trying to do anything else was futile. One just has to read the Reuters article on “Plugs” to see just how daunting a task auditing any of the services really is. Inventing phantom ledger entries or “plugs” to explain away imbalances in the “goes-intas” and the “goes-outtas” is apparently the norm at the Defense Finance and Accounting Service. What’s a little disturbing about this whole audit thing, is that many of these sins will go unexamined because they do not necessarily impact the SBA. See my article “DoD Audit: Is the cure worse than the disease?” for the details about just what the SBA is all about.
In fairness, I think the article’s title is misleading in that I doubt if the motivation behind plugging in numbers is a desire to conceal waste, but rather it’s the normal way of balancing the books in order to satisfy the Treasury Department. The real motivation is to keep the heat off oneself ……does that sound familiar? Think about recent VA scandal…..I doubt if the real motivation was to make sure deserving veterans didn’t get appointments, but it was done to keep the front office happy. Never mind that the green eye shades at Treasury are apparently more interested in balancing the numbers as opposed to the reliability of the numbers used to balance (a la VA!). It’s been going on for years, so that’s a good indication that nobody cares. Unlike the VA however, the DFAS guys were caught and still nobody cares!
But we do care these days about getting the DoD auditable. And the Pentagon’s efforts to get to auditability have been extensive and expensive, with some modest results. Take a look at the USMC……their SBA has passed audit scrutiny for two years running now. Some months ago I wrote an article on the USMC audit, “Hall of Heroes and Auditors“, which is worth reviewing for context for what follows.
I support the efforts of DoD to get auditable, but only in so far as those efforts are done for the right reasons….not to keep the front office happy, but to make sure DoD is properly accounting for dollars….When they say “We don’t have money for pay raises”, or “Retiree health care is costing us too much,” or “We have to furlough employees,” are they using data from the system that “plugs” in nonexistent dollars to satisfy the front office? Who knows if the numbers they are quoting are accurate, given the evidence that the numbers are inherently inaccurate! My point is DoD audits are only interesting science projects for green eyeshades if we are only auditing things that don’t matter. SBA audits are interesting, but not compelling. We must follow on and audit all the other aspects of DoD financial accounting and property, plant and equipment inventories. That’s the plan (I think), but after DoD has spent collectively over $200 Million just to get to SBA audit, will they have the fortitude to go further into the things that really matter? Will Congress let them? Will the operational pressures in an very unstable, terrorist filled world trump mundane administrative exercises like audits? Stay tuned, but I think with sequestration about to raise its head once again, the President under pressure to mount military responses to multiple spots around the globe, and political stalemate in the Congress, betting on continued funding for DoD audits is at best like wagering on red or black at the roulette wheel at Trump Towers in Atlantic City (ooppppsss, it’s out of business, so how about The Nugget in Las Vegas?).
So don’t get too worked up and break out the champagne if it turns out the the service SBA’s pass audit ( they are likely to do so because of the limited scope and usefulness). Instead remember:
It’s only the SBA, a very limited look into DoD finances.
No one uses the SBA to manage anything.
It only looks at one year…Past sins are ignored.
DFAS is still using plugs to balance the books.
It may be done by the cheapest bidder (As a stockholder, would you want the firm you have your life savings in to use the cheapest auditor?).
Because all the audits are being done at the same time, chances are all the firms will be battling for manpower and may not be hiring the most competent auditors (assuming they hire auditors). We may even have to open up an auditor refugee camp to handle the influx of auditors to the Beltway.
So to sum it all up, I wholeheartedly support ensuring the DoD manages it funds effectively, efficiently and accurately. I’m not sure an audit of the SBA does any of those things. Victory is not a clean opinion on the SBA, it’s a clean opinion on the whole enchilada.
PS: Please do not reverse the order of this article’s title, no matter how applicable it may seem 😉
I always get frustrated when the members of the Joint Chiefs of Staff opine about rising healthcare costs in DoD and their assertion that us mean,ole Retirees are what’s causing costs to rise out of control. One gets the impression from listening to their rhetoric that this is the only way to fix things. Just make the retirees pay more…..that’ll fix it! Of course, they say they won’t mind paying higher fees because under their retirement system they stand to make much more money in retirement than they ever made on active duty. Look at the pay tables for a four-star…..a four-star retiring with 41 years of active service makes a base pay of about $181,500 a year (the table actually says $237,144, but because of Federal pay cap limitations, they are held to the lower number). That’s not including various allowances. Once they retire, let’s say with 41 years (about right for a four star) their retired pay is calculated by multiplying their uncapped pay by the appropriate multiplier, in this case 102.5%. That means retirement pay will be $243,072 bucks a year…….not bad…..I wouldn’t mind paying those additional premiums either! Not to mention all the high-paying board jobs that they will get………..So they have no credibility with me when they say they don’t think increased premiums for retirees will have much of an impact on the average retiree. My retirement was capped at 75%. I propose that as a gesture of good faith, all four stars forfeit all money they get in excess of the maximum amount they made on active duty.
A recent CBO study made three recommendations on how to control DoD health care costs, yet we only hear about one of them, increasing retiree costs. Here is the complete report but the three things CBO cites as ways to control costs are:
Better management of chronic diseases
More effective administration of the military health care system
Increased cost sharing by retirees
How come the brass never mentions the first two? I can guarantee you we waste a lot of money in administration, special pays, unnecessary medical procedures, and excessive equipment, but I never hear what DoD is doing about that. One would think that before off-loading the burden of paying for healthcare cost increases on those who faithfully served, the powers-that-be would exhaust all other possible avenues….but not so here. Why? Because it’s just too hard to fix the first two and it’s all too easy to point at retirees as the root of the problem. Don’t get me wrong….I support yearly increases in TRICARE premiums that track economic indicators…..but don’t make it seem like we retiree are the only problem. It’s time for those in charge to acknowledge that there is much more to increasing health care costs than just retiree benefits.
I was so inspired by the article in today’s WaPo concerning the Soldier who has received a double arm transplant……It’s makes me proud to be an American when I read those stores. But that technology costs a lot of money…..and we should spend it without question. How come one of the Joint Chiefs never points out that we have thousands of casualties from a decade of war who deserve the best we can offer and that the increased costs associated with this high quality healthcare are going to be steep.
I also think that there is no incentive within the medical community to reduce costs. There is every specialist imaginable in military medicine and we have to keep them busy. Take dental care for example. Mr. and Mrs. America go to their family dentist. When they need a filling, the dentist does it. When they need a root canal, the dentist generally does it, when they need a tooth pulled, that same dentist does it. Not so in military dentistry….you have to go to an endodontist to get root canals and an oral surgeon to have teeth pulled. That care probably cost at least 3 times more than it does in civilian life. That’s just one example of why health care costs so much more in the military.
And just take a look at how long we have been futzing around with electronic medical records and joint records with the VA. Here’s a quote from an article in NextGov: “Worried that the Defense and Veterans Affairs departments might continue to spend years and billions of dollars in a “futile exercise” to develop their own electronic health record systems “and lose sight of the end-goal of an interoperable record,” lawmakers included funding restrictions in the 2014 Omnibus Appropriations Act the House passed Wednesday.” AMEN.
So my point is that before trying the easy way out by radically increasing retiree health care costs, why doesn’t DoD get its own house in order. If DoD can stand up in front of the world and say “We have done all we can to fix the way we manage chronic illnesses, streamline administrative processes, incentivize cost reductions within military medicine and there’s not another dime there,”, then I will cheerfully consider ways to increase the money I pay for my retired health care. Until then, I ask that they stop beating that horse (the one that died when they first proposed healthcare premium hikes 10 years ago)
I received several comments after I published my last article on “Leadership in the 21st Century” and I appreciate all the comments. In that article I commented on the recent case involving a former Commanding Officer of the Navy’s elite flight demonstration team, the Blue Angels. After consulting, conferring and otherwise hobnobbing with my fellow former Wizards, I thought I might offer up just a few more comments on the subject before forever holding my peace on the subject of Capt. McWherter and the Blue Angels. There was a lot going on there besides just the failure of judgement of the CO, including limited oversight by the Navy and the absence of an Executive Officer senior enough to step in and provide some advice and counsel. More on that later.
I was struck by a recent Gallup Poll which once again found the Navy as the least prestigious of the Services. I’m not sure what that means since most of what Mr. and Mrs. America think about the Services is a product of their own (the Services’) PR machines. Wasn’t it the Navy that successfully extracted the Captain of the Maersk Alabama? Wasn’t it the NAVY SEALS that terminated Mr. B. Laden? Wasn’t it the Navy that was first on the scene providing relief during Hurricane Katrina, and Indonesia and Japan? Doesn’t the President always ask “Where are the carriers?” whenever something goes wrong in the world? Doesn’t the Navy run the White House mess? Isn’t it CAPTAIN Kirk, not Colonel Kirk? Jeez , what do you have to do to become the most prestigious Service around here? I know……..Sponsor a race car that wins the Daytona 500! Or make a cool commercial about killing dragons and rescuing damsels! Or lose track of a couple of nukes!
The notion struck me that part of the problem is that the Navy is too transparent. We not only advertise when we relieve Commanding Officers (don’t think that the other Services don’t relieve their share of Commanders) but we also come clean when we relieve senior enlisted advisors. You just don’t hear much about that from the other Services. Of course it’s a big news item these days and I liken the problem the Navy finds itself in with regards to negative publicity to the problem I have on the golf course…..Once I’m in the woods, it’s almost impossible to get out. Either I schwack another tree in my current thicket, foolishly trying to thread the needle between a couple of obstructing trunks, or I wind up in the woods on the other side of the fairway because I gooned up my attempt to pitch out. Why I don’t just pick it up and take a “Snow Man” when I wind up in the woods I’ll never know. That’s where the Navy is right now, in the trees and trying to pitch out.
This openness puts us behind the eight ball in my humble opinion….On the other hand, I think being open about our problems is not all bad. At least it shows we are aware of the problem and attempting to deal with it. But what exactly is The Problem? Is it that the Navy has a crisis in leadership? I don’t think so……in fact I know that’s not the problem. With close to 300 ships, 50 or so aviation squadrons and probably at least 100 shore commands, we actually have very few COs that break the event threshold. In fact, you could write 100 good stories for every bad one…but that doesn’t sell papers.
I’ve commented before on abusive leaders, so I won’t beat that dead horse. The Navy and DoD have reacted to lost nukes, out-of-control Commanding Officers and other misdeeds by increasing ethics training, establishing an ethics Czar ( and a very capably one I might add), and adding ethics courses to Prospective CO schools and Senior Enlisted schools. But in the end, by then what is there to train? Someone is going to stand up in front of a class of prospective Commanding Officers and say……Don’t have sex with your XO, don’t use counterfeit casino chips, don’t fake your death to escape from your bad marriage, etc etc? I don’t think this will have much of an impact. It’s focusing on what not to do…….not what to do. The striking thing about almost all the heinous infractions that appear in the news is that none of them are questions on the margin. They are about personal failures by people who should know better. No amount of training will fix that. What we can do is:
Focus training efforts of prospective COs and Senior Enlisted Advisors on how to be successful, not how to stay out of trouble. Be positive, proactive and practical in training COs.
Provide support to leaders. Conduct regular checkups of commanders by mentors who have successfully navigated the waters of command. (Not IG-like, but as a sanity check)
Improve the fitness report system to allow for a more honest appraisal of performance and potential for command (I don’t know what the number is now, but it used to be that 70% of officers were in the top 10%…..similar to the current VA flap which found that all SES’s in VA we rated in the top 2 performance categories)
Revamp the command selection process to take advantage of improved fitness reports and include 360 reviews as part of the process
Continue to set the bar high for performance in command
The bottom line: Let’s spend more time on how to succeed in command,instead of how not to fail. There’s a big difference.